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Frequently Asked Questions

LEGITIMACY

Is TheCravingIdeas A Legit Website?

It is a legit international business website. All your transactions are highly secure and valid when you deal with TheCravingIdeas. It follows all the necessary eCommerce protocols and policies to do a valid business in all the 90 countries that it operates. It is a growing company and hence it is slowly adapting and customizing its operations to suit all the requirements from time to time. You can try to buy something small to test the process and then decide to make major purchases depending on your shopping experience.

We are looking forward to becoming a global e-commerce giant. We strongly believe that our customers are the ones who made TheCravingIdeas a successful cross-border shopping platform and disappointing a customer will cost us a lot. We are now a world-renowned cross border shopping portal trusted by millions of shoppers around the Globe.

Ensuring 100% customer delight for everyone who shops with us is our moral responsibility. We use advanced encryption systems in our payment process to ensure complete safety and protection for our valuable customers. In the case of any unlikely event of customers receiving an incorrect or damaged product, they will get a full refund, as per TheCravingIdeas policy.

You can trust TheCravingIdeas any day and be assured that your trust with us is really valuable for us and the money you spend is in safe hands. We are learning and growing each day to become better and more efficient in the days to come.

Thank you for all the support you have provided us over the years. We really value and appreciate that and will continue to provide better services every time you shop with us.

PAYMENT

Do You Have Cash On Delivery/bank Transfer Payment Options?

Currently, Cash on delivery/Bank transfer and Cryptocurrency payment option is available. 

Does TheCravingIdeas Charge Anything Extra Because Of The Difference In Currency?

We do not charge anything extra apart from the shipping and customs charges. Your bank may charge for the difference in currency as the transaction amount will take place in US dollars ($) from your account.

FEES

Are Shipping Fees Refundable If I Return My Product?

If you received a damaged/defective/wrong product from TheCravingideas, it is our responsibility and we will refund complete amount along with shipping fees.

If you would like to cancel your order for any personal reasons, in that case:
a.)  If the shipment has been created/processed from the seller: Partial shipping fees will be deducted and rest of the amount will be refunded.
b.)  If the shipment has not been created/ processed by the seller, Full refund will be processed.
c.)  If the shipment left for your country, we cannot cancel your order.

Do I Need To Pay Anything Extra At The Time Of Delivery?

An order payment consists of the Product price, shipping price, and customs duty amount but for some
countries, TheCravingIdeas is not charging the customs duty upfront, indeed that country customs department can
ask for the customs duty payment. Hence, you will have to make the payment for the same to clear the
shipment from the customs.
In case, if you have already paid customs duty to TheCravingideas then we request you to not pay again. If you are
requested to pay again then please contact us immediately

DELIVERY

What Is The Estimated Time Of Delivery For The Products?

In general, you will receive your item within the chosen shipping method (3-6 Business days/ 5-9 Business days).

*Not fulfilled products are not covered under above shipping time frame. Such products take a minimum of 10 days and up to 40 days in delivery. We expedite the deliveries of such products as soon as we receive them from the sellers.

For DAP shipments, the delivery time will vary depending upon the completion of customs clearance.
Which Shipping Carriers Do You Use?

We use DHL and FedEx for shipments delivery.

ORDER

Can I Request For A Copy Of Order Invoice To My Email Id?

Yes, you can contact with customer service team and they will provide you order invoice immediately.

Can I Change Product In Order?

We are sorry to say that we cannot change the product in order once placed.

How Do I Track My Order?

You will receive Track order link inside the order confirmation email to track your order. You can also track order on our website, just scroll down on the website and click on “track your order” link.

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    Wolebamiduro Ahamadiya Lagos

    We’re open Monday – Sunday, 8 a.m. – 11:30 p.m. GMT